This Privacy Policy explains how 420POKIES collects, holds, uses, discloses and protects personal information when you access our website, applications, products or support services.
READ PRIVACY POLICY
This policy applies to personal information managed by 420POKIES (“420POKIES”, “we”, “us” or “our”).
By using our services, you acknowledge that your personal information may be handled as described in this policy and any additional privacy notice presented when information is collected.
Depending on your relationship with us and the services you use, we may collect and hold:
Where permitted or required, we may also process information relevant to identity verification, fraud prevention, risk control, source of funds, anti-money-laundering checks or legal obligations.
We may collect personal information:
If required information is not provided, we may be unable to create or maintain an account, complete verification, process a transaction or provide a requested service.
We may use personal information to:
We may disclose relevant personal information to organisations that assist us in providing, protecting or regulating the services, including:
We do not sell personal information for money. Any disclosure is limited to what is reasonably required for the relevant purpose, subject to applicable requirements and safeguards.
Some service providers or related entities may be located outside Australia. Personal information may therefore be disclosed to or accessed from the countries in which those service providers operate.
Where required, we take reasonable steps to protect information disclosed to overseas recipients. Privacy protections in another country may differ from those in Australia.
We may use cookies, device identifiers, pixels, logs and similar technologies to keep users signed in, remember preferences, secure accounts, measure platform performance and understand service usage.
You may manage certain cookies through your browser or available consent controls. Disabling essential cookies may prevent parts of the platform from working correctly.
VIEW COOKIE POLICY →We use administrative, technical and physical safeguards designed to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
No internet transmission or storage method is completely secure. Users should protect their passwords, security codes and registered devices and notify support promptly of suspected unauthorised access.
We retain personal information for as long as reasonably necessary to provide services, maintain transaction records, resolve disputes, prevent fraud and satisfy applicable legal or regulatory obligations.
When personal information is no longer required, we take reasonable steps to securely delete or de-identify it unless continued retention is required or permitted.
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.
We may need to verify your identity before completing a request. Access may be refused or limited where permitted, in which case an explanation and available review options may be provided.
SUBMIT A PRIVACY REQUEST →Where permitted, we may send information about promotions, products or platform updates. You may opt out using the unsubscribe method in the communication or by updating available account preferences.
Service, security, legal and transaction messages may still be sent when necessary to administer or protect your account.
We maintain procedures for assessing and responding to suspected privacy or security incidents.
Where notification is required, we may notify affected individuals and relevant authorities in accordance with applicable requirements.
We may update this policy when our services, information-handling practices or obligations change. The revised version will be published on this page with an updated effective date.
Material changes may also be communicated through the platform or another appropriate channel.
Never send your password, complete payment-card details or one-time security code through email or live chat. Contact support immediately if you suspect unauthorised account access.